What if You Lose Your Number in You Dont Know Your Password
Proton doesn't have access to your password, so we can't reset it for yous if you forget or lose your countersign.
If you don't prepare whatsoever way to recover your business relationship and and then forget your password, y'all'll lose access to your account and all your existing emails, contacts, and other encrypted files.
Please note that the recovery methods described below are not available to non-private users an organization. If you're a not-individual user and you've forgotten your password, contact your organization's administrator for help.
In this article, we explain:
- Ways to reset your password and recover your emails and other encrypted data
- How to add together or modify a recovery email address
- How to add or alter a recovery telephone number
- How to enable a recovery phrase
- How to download a recovery file
- What happens if I don't set whatever recovery methods?
- What is an "outdated" recovery method?
Ways to reset your password and recover your emails and other encrypted data
Your Proton password is used for ii things:
- To requite you lot access to your Proton account
- To decrypt your emails, contacts, and other encrypted data
If y'all forget your countersign, y'all'll need to accept the following two steps to fully recover your Proton business relationship and encrypted information:
Stride 1. Account recovery: Reset your password using i of the post-obit three options:
- Recovery e-mail: If you lot've provided an electronic mail address, we can send a bulletin to that address so you can reset your password.
- Recovery phone number: If you've given the states a mobile telephone number, nosotros tin can send you a text to reset your password.
- Recovery phrase: If you've enabled your recovery phrase, yous'll be able to enter your 12-word phrase to reset your countersign.
Stride 2. Data recovery: Recover your emails and other encrypted files using ane of the following two options:
- Recovery phrase: If y'all've enabled your recovery phrase, you'll be able to employ it to restore your emails and other encrypted data.
- Recovery file: If you've downloaded a recovery file, you can upload it to restore your emails and data.
Note that the recovery phrase tin can be used for both account recovery and information recovery.
We strongly recommend setting at to the lowest degree one business relationship recovery method (for Step 1) and ane information recovery method (Step ii). If y'all don't prepare both, you may not exist able to access your account and encrypted data if you lose your countersign.
If you've forgotten your password and have previously ready the recovery methods higher up, you lot can recover your business relationship now:
- Reset your Proton password (Step ane)
- Recover your emails and other encrypted files (Stride 2)
How to add or alter a recovery e-mail address
You can add together a recovery email address when you sign upwardly or add one after you've created your account, as long as you still accept admission to your Proton business relationship and know your password.
To add or change a recovery electronic mail address:
ane. Log in at mail.protonmail.com/login on a computer and go to Settings → Go to settings → Recovery and scroll downwards to Account recovery.
ii. Enter your recovery email in the Recovery email address field and click Save. Your recovery accost should be an email address that only you have access to.
three. Enter your password to go on and click Submit.
4. Switch on the Let recovery by e-mail selection and enter your password again to ostend.
If you ever desire to disable recovery past electronic mail:
- Switch off Allow recovery by e-mail; or
- Delete your recovery email from the Recovery e-mail address field and click Save.
You lot'll be asked to enter your password to confirm.
Your recovery email is also sometimes chosen your notification email. It's the same e-mail accost that nosotros send notifications to when new letters are received in your ProtonMail business relationship.
Detect out more well-nigh notification emails and how to enable them .
How to add or change a recovery phone number
Y'all can add together a recovery telephone number when you sign up or add one after you've created your account, every bit long as you nonetheless have access to your Proton account and know your countersign.
To add or alter a recovery phone number:
1. Log in at postal service.protonmail.com/login on a figurer and go to Settings → Go to settings → Recovery and scroll down to Account recovery.
2. Enter your recovery phone number in the Recovery phone number field and click Save.
iii. Enter your password to proceed and click Submit.
4. Switch on the Allow recovery by phone choice and enter your password again to confirm.
If you ever want to disable recovery past phone:
- Switch off the Let recovery by phone pick; or
- Delete your recovery phone number from the Recovery telephone number field and click Salvage.
You'll be asked to enter your password over again to confirm.
How to enable a recovery phrase
If you lot forget your password, you lot tin also reset it using our recovery phrase feature.
A recovery phrase is composed of 12 words and acts like a backup password. It allows y'all to reset your password and recover all your emails and other encrypted data.
We strongly recommend that everyone enable a recovery phrase.
If you don't accept a recovery phrase (or haven't downloaded a recovery file) and y'all forget your password, you will not be able to recover your messages or other encrypted data after you reset your password.
To enable a recovery phrase:
1. Log in at mail.protonmail.com/login on a estimator and go to Settings → Go to Settings → Recovery and scroll down to the Information recovery section.
2. Click the Recovery phrase switch so it turns on.
If it has been more than than 10 minutes since you logged in, you volition need to enter your countersign (and two-cistron authentication, if y'all have it enabled).
3. A popular-up will display your 12-word recovery phrase. Write down your recovery phrase in the same club it was given to y'all and store it somewhere condom in case you need it in the hereafter. You can likewise copy and paste it into a secure document or download a file of your phrase for safekeeping.
This screenshot is an example. This recovery phrase volition not piece of work with your account.
How to download a recovery file
You can download a recovery file that yous tin can employ to restore your emails and other encrypted information after you've reset your password.
To download a recovery file:
1. Log in at postal service.protonmail.com/login on a computer and get to Settings → Get to Settings → Recovery and scroll downward to the Data recovery department.
2. Click Download recovery file.
Store your recovery file in a safe place to restore your data in example y'all ever reset your password.
Please notation that you're not meant to open and read your recovery file. Dissimilar your recovery phrase, which is made up of 12 words you lot tin can write downwards or copy, your recovery file is an encrypted file. You can download it, shop it in a safe place, and upload it as described above to restore your encrypted emails and other encrypted data when needed. It's not designed for you to open and read it.
What happens if I don't set up any recovery methods?
If yous don't ready at least ane account recovery method and 1 data recovery method, you may not be able to access whatsoever of your emails, contacts, or encrypted files if ever you lose your countersign.
If you lot don't prepare both methods to restore your account, you'll come across an orangish warning dot adjacent to Recovery on the Settings page with the post-obit messages in red:
"No business relationship recovery method set up; you lot are at chance of losing admission to your account" and/or
"No information recovery method set; yous are at run a risk of losing access to your information"
Click on the arrows or roll downwards to the Business relationship recovery section to add a recovery email address or allow recovery past phone.
Click on the arrows or scroll down to the Data recovery department to set a recovery phrase or download a recovery file.
When you have correctly set your recovery methods, you'll see the following confirmation messages in green:
"Your business relationship recovery method is ready"
"Your data recovery method is gear up"
Later on you've set these ways to restore your account, if you ever forget or lose your password, you can:
- Reset your password
- Recover your emails and other encrypted files
What is an "outdated" recovery method?
After yous reset your password by electronic mail or phone, your recovery phrase or recovery file may get outdated. If a method is outdated, you won't exist able to use information technology to recover any new messages or other encrypted data if you e'er reset your countersign once again.
If your recovery methods get outdated, we'll warn you with an orange dot side by side to Recovery on the Settings page and the following bulletin in red:
"Outdated recovery methods; update to ensure access to your data"
ane. Click on the arrows or curlicue down to the Data recovery section.
2. Click on the Update recovery phrase button and follow the prompts to generate a new recovery phrase.
3. Click on the Update recovery file button to download a new recovery file.
Source: https://protonmail.com/support/knowledge-base/set-account-recovery-methods/
0 Response to "What if You Lose Your Number in You Dont Know Your Password"
Postar um comentário